The business need

For many organisations, it can be a daunting and time-consuming task to handle shifting resource needs and staff availability to ensure the smooth flow of day-to-day operations. Whether due to work load peeks, sickness or other reasons for unexpected staff shortage, unexpected resource constraints can negatively impact business performance. In order to ensure reliable service levels and sustained customer/user satisfaction, it needs to be easy to rapidly re-assign a critical task to an individual with the right qualifications.

The solution

Lekab’s solution for Staff and Resource Planning allows you to easily and rapidly re-allocate work assignments when your ordinary personnel is absent, ensuring trouble-free operations. Staff and Resource Planning integrates with your staffing/HR application and automates two-way communication with replacement personnel, sorting them according to qualifications and current location and using the most appropriate communications channels to reach them. The solution enables your staffing coordinator to contact and receive confirmations from suitable stand-ins with minimal manual effort – and to stay updated during the process.

Notification to qualification- and/or location-based “hunting list”

When an employee reports his/her absence, your staffing coordinator can immediately initiate an automatic procedure to broadcast a staffing request to a list of extra personnel. The group of individuals can be selected based on qualifications and their current location.

Escalation handling

If no response-SMS is received from a contact within a specified time limit, the request can be escalated to another communications channel, eg a voice call.

Confirmation

The individuals contacted are prompted to confirm or reject the assignment in a return message, which is fed directly back to update the staffing coordinator. When one or several individuals have accepted, they receive more detailed information on the task at hand in their mobile phone.

Main benefits

• Have the right staff, at the right time in the right place
• Rapidly assemble extra staff on peak work load or when incidents occur
• Find replacement staff
• Improve customer service
• Inform about change in schedules

Organizations suffer great loss every year due to personnel absence. Every minute counts and hence the ability to find replacement staff is crucial.