The Swedish universal bank SEB provide services for more than five million customers all over Europe and employs a staff of 20,000 in 670 branch offices. The multitude of applications carried out in organizations of that size leads to a large number of daily IT processes that need to be mapped and monitored. After having thoroughly examined different solutions, SEB opted for a communication solution based on TOPCALL platform. The solution allows back office to send and receive messages (fax, sms, voice,e-mail ) from and to SEBs branch offices, through one single point, helping them monitor and organize information more efficiently. Furthermore, information regarding users is synchronized with SEBs Active Directory (AD).
IKANO Bostaden, a part of the Ikano group, operates within the field of projection and development of housing projects, focusing on the regions of Stockholm, Gothenburg and Öresund. Ikano Bostaden is a subsidiary to Ikano Fastigheter owned by the Kamprad family.
To attract new potential customers advertising campaigns in the Stockholm Metro and Swedish national newspapers are supplemented with an urge to send an SMS to a short number which triggers a reply with additional information about specific housing projects. The service LEKAB SMS Address lookup receives the potential customer’s cell phone number and supplements that data with address information by searching through a national number- and address database. The service automatically transmits SMS replies containing menu selections corresponding to current housing projects. The potential customer easily receives more information about the housing project of interest by replying with the corresponding letter in the menu. Further, the solution generates reports over potential customers along with the additional address information fetched by the advertising campaign. The reports are sent to IKANO bostad on a daily basis. The result is an effective population of lists of leads.
Scania is a leading manufacturer of heavy trucks and buses as well as industrial and marine engines. The company also markets and sells a broad range of service-related products and financing services. Scania has integrated their business system with TOPCALL providing them a single point and automated fax handling platform, resulting in a more effective ordering process.
Established in the UK in 1957, Tunstall Healthcare Group is the world's leading provider of telehealthcare solutions. Operating in more than 30 countries and employing over 1000 people, Tunstall supports 2.5m people around the world. More than 140 000 phone calls are administrated annually at the national service center.
By SMS enabling the ERP system with LEKAB 2-Way SMS Gateway the health care personnel easily acknowledges to the alarms sent over SMS. The service centre personnel enjoy increased control over the status of each specific errand and whether it needs to be escalated or not.
SAS is a global aviation company and employs about 2 000 people. 25 million passengers flew with SAS in 2009 to over 134 destinations. LEKAB Web SMS makes it easy for SAS to distribute information and notifications both internally and to customers. For example, travelers are informed faster about the status of customer service errands.
StatoilHydro is a Fortune 50 integrated oil and gas company based in Norway, the leading operator on the Norwegian continental shelf, and an expanding international company. Through a tailor-made integration between TOPCALL and SAPR/3, employees at Statoil can easily fax invoices and work orders straight from their business system, resulting in workload reduction and cost cuts.