Every day, airlines meet situations that demand that they quickly send and receive crucial information to specific parties. Whether calling in replacement crew or other staff, or getting flight information from one department to another, it is vital that messages can be sent and delivered quickly and without hassel.
Efficient Staffing – A must for airlines
Without pilots and cabin crew, planes can’t take off. If a plane doesn’t take off when it should, it costs airlines a lot of money. This means that an airline’s whole business model depends on the right crew members being onboard, and on time. This makes functional staffing processes crucial. Airplane staffing starts as soon as a route is planned, and doesn’t end until the plane is off the ground. Whether you’re in the first stages of a staffing process, or there is a last minute need for new crew, an efficient communication process and system needs to be in place.
With a centralized communication solution, up-to-date with employees’ contact details and status, finding the right crew member becomes much easier. In acute situations, flight crew may need to be replaced immediately for an upcoming flight. A single communication system lets airlines contact a targeted segment of employees, and collect their responses quick and simple. This is even easier when the system uses both SMS and an app, letting you reach out via multiple, inexpensive, immediate channels. With a system that allows for intelligent communication and filtering functions, you can quickly select who should receive each message. An integrated communication solution makes it as easy for employees to send their response via SMS as it was for you to send the message in the first place!
Consolidate your communication solutions
There are many reasons to collect all of an organization’s communication in one, central tool:
With the entire contact database in the same system it is simple to create different messages to send to different segments via SMS or app. This makes it easier to get the right message to the people who have the right role, certifications, availability, or are in the right region.
Having the same, centralized system for every department allows for oversight of all inbound and outbound communication. This makes it possible to see exactly what information has been sent and received, and to avoid sending redundant messages.
With one centralized communication system, you can share templates for all sorts of messaging tasks. These templates ensure that messages follow predefined criteria for tone and language, instead leaving it up to each person. This gives all communications a unified feel, whether intended for internal or external use.
A shared, central tool allows employees across an organization to become familiar with using that tool. This minimizes the amount of learning time needed to use the system, making the process of sending messages more efficient.
Save time and money with a company-wide tool
A centralized communication solution lets all departments work in the same way, which helps efficiency. This allows airlines to save a lot of time on staffing processes. Using mobil phone-based communication via SMS or an app lets airlines handle rush projects, such as last-minute staffing needs, more quickly and efficiently. A system that shows all available staff, and that gives off-duty staff a way to “sell” their off-duty days, reduces the cost of having employees on standby. It also gives staffing managers a better overview of who is available, and when. A better staffing process means more flights take off on time, saving thousands in fees and passenger compensation.