Applications

Web Messaging Tool for business communication

Send customisable and automated SMS messages from your computer for customer engagement, staffing, and incident management. Our cloud-based communication platform ensures seamless global delivery.

No-code SMS platform

Effortlessly create and manage your business messaging without writing a single line of code.

Reliable and scalable solutions

99.6% uptime with robust security and stability, seamlessly supporting individual, group, and mass messaging, scaling with your business.

Global SMS reach

Reach 6 billion mobile devices across 1,451 networks operated by 955 providers in 243 countries.

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Key use cases for sending messages

Enhance customer engagement in Marketing and Support

Personalised messaging for improved customer experience

Compose and send targeted text messages, promotions or support updates. Import your contact lists, and use templates and reports to enhance customer satisfaction and loyalty. Automate workflows and schedule messages to reach customers at the right time.

Foster stronger connections with personalised messages
Ensure compliance with consent management (opt-in/out)

Explore customer enagement

Optimise staffing operations with SMS Notifications

Instant employee notifications and job shift updates

Designed to support your operational needs, our messaging tool enables quick and effective communication with employees or contractors through SMS. Send shift updates, schedule changes, or team announcements, and automate reminders with personalised messages to ensure everyone stays informed and available.

With features like address book management, auto-reply and user logging, coordinating your team has never been easier or more efficient. Ensure smooth operations with instant text messaging.

Use two-way communication to validate job requests
Automate workflows for staffing updates and reminders

Explore staffing

Effective incident management and alert notifications

Ensure immediate respons with SMS and voice alerts

Effectively manage critical incidents and send urgent mass alerts with ease during a crisis. Instantly notify stakeholders - whether for emergencies, system outages, or safety updates - to ensure swift and coordinated responses.

With features like real-time analytics, address book management, flash SMS and two-way communication, you can efficiently coordinate and document the entire incident lifecycle. Reach stakeholders across multiple channels, including SMS, email, in-app, and voice, even in areas with limited connectivity.

Automate escalation workflows for timely responses
Monitor response times to facilitate prompt action

Explore incidents & alerts

Key core features

Composer

Easily compose and edit messages with an intuitive interface that supports URL links and real-time character tracking.

2-way communication

Enable meaningful conversations by allowing recipients to respond directly to your messages.

Multichannel

Connect with your audience through SMS, voice, email, and in-app messaging.

Address book

Easily organise, store, and manage contact lists, with API and 3rd-party webhooks integration.

Personalisation variables

Customise messages with dynamic details like names, dates, or other personal information.

URL links

URL links in SMS direct recipients to your website, landing pages, or online resources.

Templates

Save time with reusable, pre-designed templates or create your own for consistent messaging.

Workflows

Automate communication processes with smart workflows using sequences and triggers.

Scheduling

Schedule messages in advance to ensure delivery at the perfect time for your audience.

Analytics

Monitor and evaluate your message performance with detailed real-time metrics, reports and delivery receipts.

Web landing page

Create branded web pages to facilitate seamless opt-in/out processes with ease.

Compliance

Adhere to regulatory standards with secure, lawful messaging and built-in opt-in/out management.

Enterprise-grade features

SSO

Simplify access with Microsoft Azure Single Sign-On for enhanced security and convenience.

Security

Enterprise-grade, ISO 27001 compliant, GDPR-adherent, with continuous monitoring for maximum data protection.

Logging

Keep a comprehensive record of all communication activities for easy tracking and auditing. Available for staffing and incident & alerts.

Administration

Efficiently manage users, permissions, and system settings to optimise operations.

Sender ID registration

Quotas

Quotas limit message volume, block fraud-prone countries, manage costs, and ensure compliance.

Messaging channels in the communication platform

SMS – instant & reliable communication

SMS is one of the most trusted and effective messaging channels, with high open rates and fast delivery. Perfect for time-sensitive alerts, promotions, reminders, and transactional messages – SMS ensures your message reaches its destination quickly and efficiently.

Email - scalable & informative

Email is a powerful channel for business communication, offering wide reach and versatility. It's perfect for delivering detailed information in a longer format that customers can read at their convenience.

Email-SMS - bridging E-mail & SMS

Email2SMS and SMS2Email connect email and SMS for a unified communication experience. Send SMS messages directly from your email system and receive SMS replies in your inbox, streamlining business messaging. Read more about Email2SMS

In-app notifications - real time engagement

In-app notifications provide direct communication while users interact with your app. This channel enhances user engagement by delivering timely, relevant updates that drive actions and improve customer experience.

Voice - personalised & interactive

Voice messaging adds a personal touch for businesses needing direct interaction with customers, ideal for reminders, updates, and support. Text-to-voice (T2V) converts written messages into voice alerts, while voice-to-text (V2T) transcribes spoken responses into text, enabling seamless two-way communication.

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Looking for an entry-level platform to send SMS?

Our entry-level SMS web sender is an intuitive, easy-to-use solution for businesses looking to send SMS from your computer. Perfect for those just starting out, this platform helps you reach your audience quickly and effectively, without the complexity of advanced features.

Frequently asked questions

Here you will find answers to questions about the Web Messaging Tool’s features, such as flexible message management and smart automation. Explore how the platform can enhance your communication strategy.

What is the Web Messaging Tool?

The Web Messaging Tool is a platform that allows businesses to send and manage messages across multiple channels (SMS, voice, email, in-app) for customer engagement, staffing, and incidents and alerts. It includes features like contact management, automation, analytics, and compliance tools.

How do I get started with the Web Messaging Tool?

Getting started is simple. Sign up for an account, upload your contact list, create a message, and start sending! Our platform also offers intuitive guides and customer support to assist you along the way. You can also sign up for a free trial.

Can I send messages to multiple recipients at once?

Yes, you can send messages to individuals, groups, or even mass mailings to a larger audience, such as employees or customers globally.

How does the address book work?

The address book allows you to organise and store your contacts. You can tag contacts with metadata, making it easier to filter and target the right recipients. You can also integrate your address book with HR or CRM systems for automatic updates.

How do distribution lists and metadata work?

By tagging contacts with metadata in your address book, you can dynamically filter and target the right recipients, ensuring more accurate and relevant communication, unlike static distribution lists.

Can I track the performance of my messages?

Yes, the platform offers detailed analytics to track message delivery, open rates, and key metrics for evaluating campaign effectiveness. You can also analyze message and template usage by cost center, user, and recipient, ensuring high-quality address book data for more accurate insights and improved performance. The type of metrics you can track depends on the application you use.

Can I send messages globally?

Yes, our communication platform enables you to reach recipients worldwide, with messages delivered within seconds via the platform’s messaging gateway.

Is the platform secure?

Yes, the Web Messaging Tool complies with ISO 27001, ensuring robust information security management. It also adheres to guidelines like the Morgan standards and complies with GDPR, ensuring the highest levels of security, privacy, and compliance. Our platform meets the strictest enterprise requirements for security, availability, and stability, providing reliable, seamless communication.

Can I manage users and permissions?

Yes, you can manage users and their permissions through the platform’s administration feature, ensuring that the right people have the appropriate access. This feature only applies to enterprise-grade applications.

Can I send messages from any device?

Yes, you can send messages directly from your preferred device: PC, mobile phone, or tablet. Our cloud-based platform ensures flexibility, scalability, and ease of access from any device, anywhere.

Is the platform scalable?

Our platform's infrastructure scales effortlessly, from sending a single SMS to millions. Send personalised messages to individuals, target specific groups, or execute mass mailings, such as notifications to all employees worldwide.

Is it possible to automate communication?

Absolutely! You can create workflows that automate communication processes, including message scheduling, follow-ups, escalation, and auto-responses with keywords. This helps you save time and ensure consistent communication.

What is the process for opting in and out of messages?

The platform allows recipients to easily opt in or out of messages. You can set up customised opt-in/out forms and manage them directly from the platform, ensuring full GDPR compliance for data protection and privacy.

How do you handle secure data storage?

Data is stored securely in Sweden. The platform is fully GDPR-compliant, with built-in support for data protection officers and features to manage sensitive data, including anonymisation.

How does the platform ensure security and authentication when logging in?

The platform uses one-time passwords or two-factor authentication (2FA) via SMS to enhance security and control system access, protecting user privacy. It also supports Single Sign-On (SSO) for seamless authentication.

Can I integrate the Web Messaging Tool with other systems?

Yes, the platform supports third-party integrations, allowing you to sync data with existing CRM, HR, IT, ERP, booking system or MarTech systems, marketing automation, or other business systems for seamless communication.

How do I ensure my messages comply with regulations?

The Web Messaging Tool includes built-in compliance features, such as opt-in/out management, to ensure your messaging is secure and adheres to legal standards.

Can I use the platform across departments?

Yes, the platform is designed to support your enterprise's structure. You can create users and set custom permissions for different departments, companies, groups, municipalities, regions, or government agencies, ensuring control and security across your organisation.