Communication platform

Effective mobile communications

Quickly and reliably send messages online via SMS, voice messaging, app or email, using a cloud-based communication platform for message handling and distribution to ensure business continuity in your day to day operations.

Fast & reliable mobile communications to keep your business operations run smoothly

The Incidit platform streamlines and digitises your company's communications and is designed to reach out quickly on the mobile channel to inform or optimise processes and make them transparent and traceable. The communication platform meets the most stringent enterprise demands for security, accessibility and stability.

With mobile communications, your company can improve both productivity and engagement in the workplace and take the customer experience to the next level.

What can the platform be used for?

The communication platform can be used to quickly reach people on their mobile phone via SMS, app, voice messaging or email. The platform has ready-made communications flows to handle unexpected situations or anomalies that require rapid response and support:

Internal and external communications
Targeted mailings or mass mailings
One or two-way communications
Multi-channel delivery

Send important and relevant information - and get an instant response

Quickly inform the right person

When unforeseen events or serious incidents occur, the ability to get information out quickly is critical. SMS communication is the most effective way to mobilise your team and quickly get information to employees, customers or citizens.

Call in staff

Sometimes it is important to get quick responses from people who are able to take on a shift. Smart filters make it easy to send SMS messages to available employees with the appropriate skills and get responses immediately.

Know the situation

Gain a better understanding of and more information about your employees or the situation. Make a quick request and use an SMS survey to check on health or employee safety status to optimise staffing or take further actions based on real-time responses.

Saves time when you need it most

Send messages directly online from the device that's right for the moment; PC, mobile phone or tablet. You can send unlimited messages both internally and externally, as well as inform, ask specific questions and analyse the responses on the dashboard to make quick decisions.

One cloud service – multiple applications

Last-minute staffing
Notifications and reminders
Incident management and alerts
Mobilising crisis response teams

Send and get important messages noticed

Ensure visibility and immediate action with multi-channel notifications. Whether you are sending an urgent message in an emergency or to call in staff, you can be sure that your message will arrive and be read.

Send messages directly on the user interface or integrate the platform with your existing systems and applications. The communication platform meets the most stringent demands for security, accessibility and stability.

Learn more about the benefits of SMS

Monitor status in real time

Access the dashboard to track mailings and see responses from recipients in real time so you can make well-informed decisions for your business. The dashboard provides a real-time overview of messages, requests, the status of ongoing communications flows and data.

Ensure delivery with multi-channel notifications
View the status of outgoing mailings
Filter by response options or metadata
Track message delivery and audience responses
Assign tasks to selected recipients
Confirm with two-way messaging

Various applications

SMS staffing

Automated SMS mailings for staff calls can streamline the staffing process in the event of sudden vacancies with a quick job request.

Learn more

Incident management

The incident management solution lets you inform stakeholders and call in and allocate resources quickly in the event of minor and major incidents.

Learn more

Notifications

Inform and update with smart and fast notifications directly from the platform’s user interface or via APIs.

Learn more

Reach the right person every time

With INCIDIT's intuitive and flexible mailings and the escalate option, you can ensure that exactly the right people are notified every time. Learn more about smart features on the platform.

Multi-channel mailings

Send messages to mobiles via SMS, voice messaging, app or email and reach the right person. The platform knows who has downloaded the app and automatically chooses the best channel. Sensitive messages can be delivered encrypted to the app. Important information can be sent to multiple channels simultaneously.

Two-way communication

Allow your people to confirm their job shift or safety or provide details of critical events in progress.

Automated workflows

The platform has a unique and automated request process for different communication flows to resolve any problems that may arise in day-to-day operational activities. The automated flows facilitate flexible management. Automated responses keep all recipients kept updated on the mailing.

Adhoc or mass mailings

Whether you're sending one SMS or one million, the platform's infrastructure is scalable. You can send separate messages to individuals, groups or send a mass mailing, for example, to all employees globally.

Address book

It is easy to import contacts and add metadata to the address book. Keep your address book up-to-date automatically by integrating with, for example, existing HR or CRM systems.

Templates for automated mailings

Create and save mailings as a template for different workflows. Then reuse the template when you need to and your next mailing will be even faster. You can include texts, completed recipient groups and escalation rules in each template.

Distribution lists and metadata

When your contacts in the address book are tagged with metadata, you can more easily address and filter a current list with the right recipients, as opposed to static distribution lists.

Automated escalation

Set up smart escalation and rotation rules based on recipient metadata. Smart features for voice dialling are available to attract attention but not disturb unnecessarily.

Log function

Who did what? Who took which decision? When did the information come in? All information in the communication flow is logged in the system in real time and saved as a traceable event chain. The log can be monitored in real time and downloaded in the event of serious incidents for further reporting to, for example, management teams or government agencies.

Our users

Companies, regions and government agencies use our platform every day to reach out with important messages in their daily operations.

Our solutions are suitable for you as a manager, leader, information owner or administrator who needs to send notifications to targeted groups of the workforce across multiple channels.

Users who keep the communication run smoothly

The platform ensures that HR, IT, and Security teams can always reach employees, even if standard communication channels are inaccessible. Users include:

IT & Operations
Incident and emergency response managers
Security managers
Operations managers
Planners
HR/Internal communicators

Lekab - kommunikationsplattformen är lämpad för dig som chef, ledare och informationsägare som behöver kommunicera snabbt mobila meddelanden.

Simplicity and security wrapped in a single tool

Integration and automation

Connect the communications platform with your existing systems such as CRM, HR, IT, ERP, or other systems. Start pre-defined communication flows with a simple API call for a fully automated process and track the status on the dashboard.

Security and authentication

One-time password or two-factor authentication with SMS (2FA) is an easy way to increase security and control access to the system, enhancing organisational security and protecting user privacy. Authentication can also be carried out using Single Sign On (SSO).

Reporting

Monitor traffic – both in terms of volume and quality. As admin, you can see both outgoing and incoming traffic for specific accounts or for the entire company. Analyse which messages and templates are used most frequently per cost centre, user and recipient, as well as the quality of your address book.

Benefits of the communication platform

User friendly

Easy to get started and simple to create contact lists, groups and predefined templates for different types of mailing.

Flexible

The platform is configured to suit your business. You can create users and set different permissions within companies, groups, municipalities, regions or government agencies, thus maintaining control and creating security.

Security in Sweden

Data storage takes place in Sweden. The platform has built-in support for data protection officers in accordance with the GDPR and control and functionality for managing sensitive data, such as anonymisation.

Cost effective

Incidit is an enterprise platform with a scalable pricing model starting at a low cost per user. The cloud service requires fewer agreements and delivers an overall picture and control of message traffic and fixed costs.

Cloud-based

You can send messages with high capacity directly from your mobile phone, tablet or computer. No installation is required since the communication platform is a cloud service.

Global reach

The platform allows you to reach recipients around the world. Messages sent via the platform’s gateway reach recipients within seconds.

Want to know more?

Talk to one of our experts about how you can keep your business running smoothly with mobile communication