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SMS-marketing

Amplify the customer experience and your reach with SMS marketing

Create interest, engagement and dialogue with SMS marketing. Reach your customers at the right time via the right channel and build relationships and loyalty that increase both conversion and sales.

Use SMS to deliver the right message at the right time in the customer journey

Over 90% of all SMS messages are read within three minutes. In other words, targeted SMS marketing is a cost-effective addition to traditional channels that can drive both sales and conversion. You can reach your recipient directly with fast and efficient mobile communications and no other channel comes close in terms of click frequency. Increase your reach and impact today by adding SMS to your marketing- and CX-strategy.

Which customers can I reach?

No matter where your customers are in the world, you can access them with digital communications on your mobile using text messaging. With our modern and reliable mobile services, you can build relationships with all your customers using their preferred global messaging channel.

If used correctly, SMS creates both interest and reach that other channels can't, resulting in loyal customers and increased sales.

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Benefits of SMS marketing

Quick and direct communications with SMS
Quick and direct communications

With mobile communications and digital SMS campaigns, you can reach your customers quickly and easily direct in the mobile.

 

Lekab-a personalized customer experience
A personalised customer experience

You can coordinate and create a seamless and personalized customer experience, delivering the right message at the right time and in the right channel.

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Increased interest and reach

SMS creates interest and provides a much greater reach than other channels. You can broaden your digital promotions, increase sales and create more loyal customers.

 

What can I do with SMS marketing?

Personalised SMS
Personalise and customise messages
Automated text messages
Automate communications
Lekab-create dialogue
Create dialogue and activate the customer
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Use smart SMS features
Create personalised and individually adapted messages

Use customer data to deliver a seamless customer experience. Customised messages are more likely to be read. By personalising your communications and delivering customised messages, you increase engagement with mailings and promotions, such as the opening rates and CTR.

Sending a personalised SMS message at the right time can be the difference between a successful sale and a "no thanks" from the customer.

Save time with automated communications

Automation allows you to deliver seamless and personalised messages without manual intervention.

Automated text messaging simplifies and allows you to spend less time on manual tasks and more time increasing conversion and sales. All your customer needs to do is enter a keyword that triggers an automatic reply.

Use two-way SMS

You can let your customers respond and send SMS. Make it easy for existing and potential customers to contact you and respond to your SMS by integrating the company's SMS number into your campaigns.

You can start two-way communication by responding with a triggered flow to follow up the conversation. You can receive messages via the channel you prefer or combine several.

Take advantage of smart SMS features

We offer all the smart SMS features needed for large-scale global mailings: for example, opt-in, opt-out, timed SMS mailings, and the ability to send using local numbers in the recipient's country. Contact us and we will be happy to help.

 

Integrate SMS functionality into your sales and marketing systems

Integration with CRM and campaign management systems makes it possible to leverage existing customer databases and communication flows. Use cross-channel customer data to deliver a seamless customer experience. You can choose between sending SMS messages from our cloud-based platform or integrating functionality into existing systems such as:

  • CRM-systems
  • Campaign management systems
  • Customer club & loyalty systems
  • E-commerce platforms
  • Marketing automation systems

Reach your customers on the channels they prefer


No matter where in the world your customers are, we can enable digital communication on your mobile through text messaging. You can build relationships with your customers using their preferred channel – SMS, RCS, WhatsApp or other OTT channels – using our modern and reliable APIs and mobile services. With RCS, you can take your customer dialogue to a whole new level with advanced two-way conversations.

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Examples of promotions and messages

Targeted offers

“As a VIP customer, you currently have priority for our big sale”

Promotions, coupons and QR codes

“Sale now on! Don't miss out on our time-limited offers!”

E-commerce

“Your goods will arrive soon! Book delivery via SMS”

Payment

Acknowledge payment or remind your customer of an outstanding payment

Reminders

“Don't miss out! Last chance to take advantage of this offer is tomorrow”

Notices

“Hi, the product you were looking for is now back in stock again"

Reminders

“Don't miss out! Last chance to take advantage of this offer is tomorrow"

Customer survey

“Hi, how was your customer service experience?”

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Five ways to use SMS to improve customer experience in retail

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How retailers can strengthen customer relationships with SMS

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Want to increase your reach and impact with SMS marketing?

Talk to one of our experts. We are happy to help automate and personalize your text messages in the mobile channels that convert best.

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