SMS marketing

SMS marketing for
customer engagement

Increase conversions and build lasting customer relationships with SMS marketing. Send targeted messages that engage, inform, and drive action at every step of the customer journey.

Campaign use case Opt-in use case Loyalty use case URL-link

Benefits of SMS Marketing

LEKAB - Result
Increase conversion and reach

Unlike email, which often gets lost in the inbox, SMS has an impressive open rate of 98%, increasing the chances for conversion.

FA - Lightning
Increase revenue

Generate more leads, increase sales, and maximise customer value with SMS marketing throughout the customer journey.

FA - Happy
A personalised customer experience

Send the right message at the right time through the right channels. Create a personalised experience to increase satisfaction and build loyalty.

 

Use cases for SMS marketing

  • Promotion

    Promotions

    Elevate engagement with irresistible promotions. Maximise outreach, drive sales and captivate your audience through the power of targeted messaging.

  • Loyalty club

    Loyalty club

    Boost engagement in your loyalty club with exclusive rewards. Strengthen brand loyalty and foster long-lasting connections with your customers.

  • Campaign

    Campaigns

    Explore the impact of marketing campaigns! Elevate brand engagement, drive focused initiatives, and achieve lasting results. Boost brand growth with impactful outreach.

  • Click and collect

    Click & collect

    Offer unparalleled convenience by letting customers shop online and pick up in-store at their leisure. Streamline operations and reduce delivery costs. Deliver real-time order updates and personalised recommendations to create a seamless, omnichannel experience.

  • Abandoned cart

    Abandoned cart

    Maximise revenue with abandoned cart messages. Recover lost sales by sending targeted reminders and exclusive offers. Increase customer engagement and boost conversion rates.

  • Back-in-stock

    Back-in-stock

    Drive sales and enhance customer satisfaction with timely back-in-stock notifications. Convert interested customers into buyers by delivering instant SMS. Boost sales with targeted product recommendations.

     

     

  • Re-engagement

    Re-engagement

    By sending personalized and timely messages, you can remind customers of your products or services, offer exclusive discounts or promotions, or simply check in to see if they need anything.

  • Product recommendation

    Product recommendation

    Recommend products to customers based on their past purchases, browsing history, or preferences. By sending targeted and personalised messages, you can introduce new products that align with their interests, upsell complementary items, or cross-sell related products.

  • Upsell

    Upsell

    Upsell customers to higher-value products or services by highlighting the benefits of upgrading, offering limited-time promotions, or providing exclusive discounts.

Maximise business growth and customer engagement with SMS

With a 98% open rate and over 90% read within 3 minutes, SMS delivers your message instantly. Enhance your marketing strategy by integrating SMS at every step of the customer journey - to drive sales, boost conversions, and create exceptional customer experiences.

Marketing department

The crucial role of SMS consent

SMS is a powerful tool in your marketing strategy. However, adherence to best practices and GDPR regulations is obligatory. Obtain explicit permission through simple opt-in methods like keyword texts ('YES') to ensure compliance and engage an actively interested audience. SMS consent must be clear, specific, and documented, fostering transparency and trust.

DO NOT forget to empower your audience with a seamless opt-out process, allowing them to manage preferences easily. We promote having a clean subscriber list.

Terms and conditions

Integrate SMS functionality into your sales and marketing systems

Improve the customer experience by adding SMS to your CRM and marketing automation systems. Choose flexibility and integrate SMS into your existing systems such as:

  • CRM
  • E-mail and customer communcation platforms
  • Loyalty and customer engagement platforms
  • E-commerce platforms
  • Marketing automation systems
  • Order management systems & shipping

Connect in your audience's preferred channel

  • SMS icon

    SMS

    Reach anyone, anytime – SMS is the most effective channel to get your message seen.

    Explore channel
  • RCS icon

    RCS

    The next generation of SMS with interactive content, strong security, branding, and a richer user experience.

    Explore channel
  • Whatsapp For Business icon

    WhatsApp

    Build stronger customer relationships in a channel users already trust – with verified business messaging on WhatsApp.

    Explore channel
  • Facebook Messenger icon

    Facebook Messenger

    Chat in real time and automate customer conversations – Messenger blends simplicity with transactional power.

    Explore channel
  • Voice icon

    Voice

    Send and receive voice messages – Text-to-Speech and Speech-to-Text streamline your communication.

    Contact us
  • Cloudfax icon

    CloudFax

    Digital faxing for today’s needs – send documents securely and easily straight from the cloud.

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  • All channels icon

    More channels

    Explore more channels and find the one that best fits your audience and business goals.

    Explore all channels

Talk to one of our business
messaging experts

Fill in the form, and we will get in touch as soon
as possible or call us: +46 8-635 26 00.