People at airports are in a constant state of motion. This often hectic and always busy setting means there is a constant risk that an incident can occur. Airports, airlines, ground handlers – all companies working at airports need to handle the diverse incidents that can occur. Well-functioning and stable channels for vital communication are key in this. These channels provide a service to passengers, and handle internal communication that help employees resolve issues quickly. For that reason, incident management plans must provide easy communication to different groups, without reliance on internal IT infrastructure. In this article we take a closer look at incident management in the flight industry.