RCS - better protection against fraud

How RCS enhances message security

Unlike SMS, where sender identities can be faked, RCS requires businesses to go through a verification process with mobile operators. This ensures that only legitimate businesses can send messages, giving customers confidence that the message they receive is authentic.

Verified business profiles for trust and transparency

RCS messaging includes verified business profiles, complete with:

• Branding and logos – Making it easy for recipients to recognise trusted senders.
• A verification badge – Clearly showing that the business is legitimate.

This, along with consistent sender information, makes it easy for recipients to recognise real messages and avoid scams. Fraudsters cannot duplicate these features, making phishing attacks far less effective.

Protection against spoofing and phishing

One of the biggest threats in digital communication is phishing—where criminals impersonate trusted brands to steal sensitive information. With RCS, customers can quickly spot fraudulent attempts because messages come from verified senders and include official business branding. This extra layer of security makes it much harder for scammers to deceive users.

Secure message delivery

RCS business messaging is sent through secure, controlled channels, reducing the risk of interception or tampering. While person-to-person RCS chats are end-to-end encrypted, business messaging uses protected pathways to ensure message integrity and security.

Security meets better customer experience

Beyond security, RCS also enhances customer engagement with rich media features, including:

• Images and videos – Creating visually engaging content.

• Interactive carousels – Allowing customers to browse multiple options in one message.

• Suggested replies and actions – Making it easier for customers to respond and take action.

Customers are more likely to engage with messages they trust, leading to higher response rates and conversions.

Future-proof your messaging with RCS

As fraud tactics evolve, businesses need advanced security measures to protect their customers and reputation. RCS provides a safer, more reliable communication channel that strengthens trust while improving engagement. By adopting RCS, companies can stay ahead of fraud and deliver a better messaging experience.

Get started with RCS messaging

At LEKAB, we make it easy for businesses to switch to RCS. From registration to implementation, we guide you through the process so you can start using secure, verified messaging today. Contact us to learn more about how RCS can protect your business and customers from fraud.